Is Olesuke a registered NDIS provider?

Yes. Olesuke is a fully registered NDIS provider offering accredited disability support services under national quality and safety standards.

Where does Olesuke provide services?

We provide NDIS disability support services across Sydney and Greater Western Sydney, including Parramatta, Blacktown, and surrounding suburbs.

What types of services does Olesuke offer?

Our services include accommodation (SIL, SDA, respite), community access, nursing care, daily living assistance, positive behaviour support, and support coordination.

How can I access services with Olesuke?

You can contact us at (02) 7813 5900 or via our online form. Our team will guide you through eligibility, service setup, and NDIS plan utilisation.

What’s included in 24/7 Care?

24/7 Care includes core supports such as assistance with daily living and community access, plus complex clinical care like tracheostomy or PEG management when required. We regularly support participants with Acquired Brain Injury (ABI), Traumatic Brain Injury (TBI), Parkinson’s disease, multiple sclerosis, dementia, complex mental health, autism and intellectual disability.

Is 24/7 Care available in both home and accommodation settings?

Yes. Olesuke provides round-the-clock support in private homes as well as Supported Independent Living (SIL), Specialist Disability Accommodation (SDA) and Individualised Living Options (ILO).

Can nursing and support staff coordinate together?

Absolutely. Our registered nurses and support workers coordinate to ensure continuity of care and safe delivery of complex supports.

Do you provide overnight and on-call assistance?

Yes. We offer active and sleepover night shifts, plus on-call support to handle urgent or unplanned needs at any time.

How quickly can 24/7 Care start?

Depending on availability and clinical requirements, services can often commence within 24–48 hours of referral confirmation.

What is a Behaviour Support Plan (BSP)?

A BSP outlines proactive and reactive strategies that support positive behaviours, minimise risks and ensure safe, ethical care for the participant and their support network.

Who develops the BSP?

BSPs at Olesuke are developed by NDIS-registered Behaviour Support Practitioners accredited by the NDIS Quality & Safeguards Commission.

Can you provide behaviour support for children and youth?

Yes. We support participants of all ages, including school-aged children, adolescents and adults across home, community and residential settings.

Do you offer training for support workers and families?

Yes. We deliver evidence-based training including safer de-escalation, personal safety and post-incident reporting, positive behaviour management, ethical use of restrictive practices, trauma-informed approaches, and suicide awareness & prevention. Training is available face-to-face or online.

How long does it take to develop a BSP?

Most plans are completed within 2–4 weeks from assessment to delivery, depending on complexity and stakeholder availability.

How often can I receive Community Access support?

The frequency of Community Access depends on your NDIS funding and goals. Olesuke can help you design a schedule that fits your lifestyle — weekly, fortnightly or as needed.

Can I do Community Access in a group or one-on-one?

Yes. We offer both group and individual community outings. You can choose based on comfort level and goals — both options help build confidence and social connection.

What if I need transport or assistance getting there?

Olesuke provides safe transport support and mobility assistance to ensure participants can access venues, appointments and events comfortably.

Does Community Access include coaching in life skills?

Yes. Our program includes practical skill coaching — like using public transport, shopping, or ordering food — integrated into real community experiences.

What happens if I don’t have Community Access in my NDIS plan?

We can assist during your NDIS plan review or liaise with your LAC to include Social & Community Participation funding in your next plan.

Can I try new activities even if I haven’t done them before?

Absolutely. Our support workers encourage participants to explore new experiences in a safe, supportive way that builds confidence and independence.

What is Medium Term Accommodation (MTA)?

Medium Term Accommodation (MTA) provides a temporary, supported home for NDIS participants who need stable accommodation while awaiting long-term housing, home modifications, or SDA approval.

How long can I stay in MTA?

Stays typically last up to 90 days, depending on your NDIS plan and housing needs. Olesuke tailors each stay to your individual situation.

What’s included in Respite Accommodation?

Respite stays include comfortable accommodation, meals, personal care, community access, and 24/7 support from trained staff to ensure safety and wellbeing.

Can family members visit during my stay?

Yes. Family and carers are encouraged to visit and can schedule times based on participant preference and care plans.

Who provides support at Olesuke Accommodation?

All staff are NDIS-trained professionals experienced in disability support. Registered nurses are available for participants who require clinical assistance.

How is accommodation funded under the NDIS?

Accommodation is funded through Core Supports for Short-Term Accommodation and Respite or through Capacity Building for Medium Term Accommodation (MTA).

What’s the difference between MTA and SDA?

MTA is short-term and transitional, providing safe accommodation during life changes, while SDA is a long-term specialist housing solution for participants with significant physical or support needs.

What does Assistance with Daily Life include under the NDIS?

Assistance with Daily Life includes support with personal tasks such as showering, cooking, cleaning, dressing, mobility, and community access to promote independence and quality of life.

Who provides this support?

All Olesuke support workers are qualified, screened, and trained under NDIS Practice Standards to deliver safe, respectful, and person-centred care.

Can I choose who supports me?

Yes. Participants can choose support workers who match their preferences, personality, and cultural needs to ensure comfort and trust.

Is Assistance with Daily Life available in SIL or SDA homes?

Absolutely. Olesuke provides daily living support in private homes, Supported Independent Living (SIL), and Specialist Disability Accommodation (SDA).

Can you help me build skills to live more independently?

Yes. Our team encourages independent living by teaching practical skills such as meal preparation, budgeting, and household organisation.

What if I only need help a few hours a week?

Olesuke tailors support to each participant’s needs, from a few hours per week to full 24/7 care.

How is this funded under the NDIS?

This service is funded through the Core Supports – Assistance with Daily Life category in your NDIS plan.

Are your nurses qualified to manage complex medical equipment?

Yes. Our Registered Nurses are trained in tracheostomy, ventilator, and PEG management in line with AHPRA and NDIS Practice Standards.

Do you provide 24/7 nursing support?

Yes. Olesuke offers around-the-clock nursing support for participants who require ongoing clinical or overnight monitoring.

Can your nurses visit homes, SIL or SDA accommodation?

Absolutely. Our nursing team provides care in private homes, Supported Independent Living (SIL), and Specialist Disability Accommodation (SDA) settings.

How quickly can nursing services start after referral?

Services can often commence within 24–48 hours of referral submission, depending on clinical urgency and location.

What happens if my care needs change over time?

Your care plan will be reviewed regularly with you and your support team to ensure it adapts to your changing health and lifestyle needs.

Olesuke | Trusted NDIS Disability Support Services in Australia

Our Commitment to Your Privacy

At Olesuke, we value your privacy and are committed to protecting your personal information. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Act 2013, ensuring your data is handled safely, lawfully, and respectfully.

This page explains what personal information we collect, why we collect it, how it’s used, and the choices you have when interacting with us.

Information We Collect

We only collect the information necessary to provide quality disability services and meet legal obligations.

Personal & Contact Details: Name, date of birth, address, phone, email, NDIS number, emergency contacts.
Health & Disability Information: Medical history, reports, assessments, medications, communication preferences, and care requirements.
Service & Support Details: Service agreements, shift records, incident reports, invoices, and support coordination details.
Employment & Contractor Details: For staff and applicants: resumes, qualifications, references, and screening checks.
Website & Digital Data: IP address, device/browser type, analytics, cookies, and social media engagement. We will only collect sensitive information (e.g., health or cultural background) with your consent or where authorised by law.

How We Collect Information

Directly from you: forms, calls, meetings, online submissions.
From authorised persons: guardians, nominees, family, or support coordinators.
From third parties: health professionals, NDIS, or government agencies.
Automatically: when visiting our website (cookies, analytics, or tracking tools).

You may choose to remain anonymous for general enquiries, but identification is needed for service delivery.

Why We Collect Information

We collect and use your personal information to:

Deliver safe, person-centred NDIS supports
Communicate with you and your support network
Manage service agreements, rosters, and claims
Ensure compliance with legal and funding requirements
Improve our services and systems
Provide updates or marketing (you can opt out anytime)

Sharing Your Information

We only share information when necessary to deliver services or when required by law.

We may share data with:

Your authorised guardian, nominee, or family
NDIS and government bodies for compliance and funding
Health professionals, support coordinators, and plan managers
IT providers and contractors who assist us (under strict confidentiality agreements)
Legal, audit, or insurance professionals when required

How We Protect Your Data

Your privacy is safeguarded through:

Encrypted storage and secure systems
Password protection and access control
Staff confidentiality agreements and regular training
Secure disposal of data when no longer needed

While we take every precaution, no system is 100% secure. We continuously review our safeguards to minimise risk.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or outdated information
Withdraw consent for certain uses (where lawful)
Opt out of marketing or promotional communication

Cookies & Website Analytics

Our website uses cookies to enhance your browsing experience and collect anonymous analytics data. You can manage or disable cookies via your browser settings. Disabling cookies may affect site functionality.

Changes to This Policy

We may update this Privacy Policy to reflect changes in legislation or our operations. The latest version will always be available on our website with the effective date shown above.

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