Our Commitment to Your Privacy
At Olesuke, we value your privacy and are committed to protecting your personal information. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Act 2013, ensuring your data is handled safely, lawfully, and respectfully.
This policy explains what personal information we collect, why we collect it, how it’s used, and the choices you have when interacting with us via our website and mobile applications.
Information We Collect
We only collect the information necessary to provide quality disability services and meet legal obligations.
Personal & Contact Details: Name, date of birth, address, phone, email, NDIS number, emergency contacts.
Health & Disability Information: Medical history, reports, assessments, medications, communication preferences, and care requirements.
Service & Support Details: Service agreements, shift records, case notes, incident reports, invoices, and support coordination details.
Employment & Contractor Details: Resumes, qualifications, references, screening checks, and staff roster profiles.
Mobile App & Technical Data: Account authentication credentials, device type, operating system version, app crash logs, and precise/approximate location data (strictly when granted for shift verification and clock-in/clock-out functionality).
Website Data: IP address, device/browser type, analytics, cookies, and social media engagement.
We will only collect sensitive information (e.g., health or cultural background) with your consent or where authorised by law.
How We Collect Information
Directly from you: Forms, calls, meetings, online submissions, or mobile app logins.
From authorised persons: Guardians, nominees, family, or support coordinators.
From third parties: Health professionals, NDIS, or government agencies.
Automatically: When using our website or mobile app (cookies, device analytics, or shift location checks).
Why We Collect Information
We collect and use your personal information to:
Deliver safe, person-centred NDIS supports and manage care workflows.
Authenticate staff and participant logins and ensure authorized system access.
Manage service agreements, rosters, shift verification, and claims.
Ensure compliance with NDIS quality and safeguards, legal, and funding requirements.
Improve our mobile software and web systems.
Sharing Your Information
We only share information when necessary to deliver services or when required by law. We may share data with:
Your authorised guardian, nominee, or family.
NDIS and government bodies for compliance and funding.
Health professionals, support coordinators, and plan managers.
IT and cloud storage providers who assist us under strict confidentiality agreements.
Legal, audit, or insurance professionals when required.
How We Protect & Delete Your Data
Your privacy is safeguarded through:
Encrypted data transmission (TLS/HTTPS) and secure cloud storage.
Password protection, role-based access controls, and multi-factor authentication.
Staff confidentiality agreements and regular training.
Secure disposal of data when no longer legally required.
Account & Data Deletion: Users may request the deletion of their mobile app account or personal data by contacting us directly, subject to statutory obligations regarding NDIS care record retention.
Your Rights
You have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or outdated information.
Withdraw consent for certain uses (where lawful).
Request account or data deletion.
Contact Us:
Email: info@olesuke.com.au
Phone: (02) 7813 5900